Nail Bending – Ironmind Red Nail

Many people ask why we bend perfectly good nails and other short steel.  More people have asked why we have this business.  Recently I made a trip to Halifax and managed to hand deliver an order to a customer in Cole Harbor, Nova Scotia.  I was kind enough to give Darryl a free set of Ironmind Hand pads and he sent me this picture the next day along with this text “had leftover from my homemade loading pin.Bend a Bolt  Holy S*#1& that was hard”.  Hopefully Darryl will be purchasing some Ironmind Red Nails soon.

There is no way to describe the feeling of moving something that does not want to move.  I bent my first nail over 3 years ago with my cousin Rob.  That nail sits on my desk today.  It reminds me that if you believe you can do it, you can.  It took me nearly 5 minutes to bend that first nail.  Rob kept telling me just push your pinkies together.

Who would have thought that another visit to Rob’s house would introduce me to the world of Captains of Crush hand grippers and then a side business.

Anyway the reason we are here is passion for our products and wanting people to do things they did not think they were capable of.  Rob recently bent 5 Ironmind red nails in 3 mins.  Here is a video:

Happy bending and crushing!

Tyson McMurren, CMA

Expand Your Hand Bands

Expand Your Hand Bands from Ironmind are now available for purchase in Canada.

http://www.gripnbend.ca/product/expand-your-hand-bands/

When we were asked to bring the Expand Your Hand Bands product in I was reluctant as it seemed expensive for rubber-bands.  I decided to bring some in and try them out.  At the recommendation of Rob I have recently started deadlifting to help with crushing and bending.  I finished a cycle of normal deadlifts with no issues.  Rob put me onto snatch grip for the cycle I am on right now.  My right elbow has not liked this new hold and was providing a nice reminder of a constant ache.

After two workouts on Expand Your Hand Bands the elbow pain is gone!  I work up the three sets starting at the easiest band (white).  Note I am using the recommended workout of 3 sets of 12 on the bands.  The photo is me working my favorite colour.  I can complete a full range of motion on the yellow with a nice stretch feeling through the forearms.

I am really impressed with this product and now keep a set on my desk at work and a set in my workout area. This was easy to do as two sets of bands come in each package.

Happy crushing and bending!

Tyson McMurren, CMA

Introducing Grip N Bend

gripnbendWe are pleased to announce http://www.gripnbend.ca a division of Xylidin is up and ready for orders.

Grip N Bend was formed to help Canadians access hand strengthening equipment and bending supplies.  Based on a passion for bending 60 penny nails and larger steel Grip N Bend provides you with a Canadian supplier of Captains of Crush Grippers.

Our goal is to provide you with secure affordable transactions in Canadian dollars.  We also hope to entertain you with some of our bending accomplishments as well.

Please visit, order product and provide feedback on other items we should carry!

Customer Service: Communicate, Define, Perform, Verify

Today I experienced exceptional customer service.  My home builder sent Stucco Man Mike Desrosiers to perform some touch ups on my house.

He took the time to:

  • Introduce himself
  • Walk around my house with me to see areas requiring repair
  • Perform the work properly
  • Clean up after done
  • Knock on my door and walk around with me to show the work performed

I thanked him for ensuring I was happy before leaving and for cleaning up.  He then returned with a CD that he recorded with his daughter and handed it to me and said you might like this and walked away.

Customer service is that simple.  Communicate, confirm scope of work, perform the work and verify the work is complete.  Mike did not have to leave me a CD but he chose to.  I am not sure if he liked my approach to interacting with him and thanking him or if this is his calling card.

If you need stucco repairs call Mike “Stucco Man” Desrosiers 204-233-7930

Tyson McMurren, CMA

Customer Experience

 

Managing Growth

50 percent year over yearI recently visited a young business (less than 10 years old) that is experiencing on average 50% year over year growth.   The growth is so fast their new head office is already out of space!  Here are a few reasons why they continue to grow:

  1. Great leadership hiring great people
  2. Identification and correction of too much on one persons plate
  3. Investing in systems to reduce workloads and improve processes
  4. Providing superior customer service by offering solutions not products
  5. Diversification into multiple products and industries

I plan to write further blogs on each of the above.

One thing I noticed, is the company has found a way to keep the founders creative by reducing their workloads as the business grows.  I see too many companies where the founder tries to maintain all duties and responsibilities that they had when the founded the company and usually takes on more as time progresses.  This usually leads to burnt out leaders and upset customers.  As your business grows you want to keep the customers that were there with you when you started, as long as there is mutual benefit to the relationship.

Tyson McMurren, CMA

Board Presentations: Establish Position and Recommend Direction

IMG_0773

xylidin

As someone who spends the majority of the day performing presentations it is easy to get caught generalizing content and not approaching each presentation as if it is the most important presentation you will make in your career.  This past week 14 groups made a presentation that is the final step in obtaining the honor of placing three letters, that I truly value, behind their name.

I was honored to be an evaluating board member for CMA Manitoba’s SLP (Strategic Leadership Program) final board presentation.  I had the role of portraying the President and CEO of a game development company on the brink of a hostile takeover or worse.  The “consultants” were tasked with pitching their strategy to get the company out of the bind it is in.  There were some hard decisions required to keep the business relevant.  It was interesting to see how their business strategy and delivery of their message affected my response to the situation, as I fully assumed the role of shareholder, leader, employee, husband and parent.

One thing that I learned throughout the week is know your audience and what is best for the business and use this to align your approach and tact to the pitch.   It was interesting to see the ranges of style and approach to delivery.  Here are some takeaways:

  • Presentations require a strong introduction
  • Everything you say and show should build on the overall objective of the presentation and be relevant to the audience
  • The conclusion should be stronger than any other area
  • PowerPoint slides should always look professional and support what you are saying
  • It is okay to be nervous, just remain in control
  • Presentations are pitches and use the time to sell (you, your services, solution and/or product)
  • Let questions evolve into a conversation
  • Do not interrupt a person when they are asking questions, they may answer it themselves
  • Verify the question has been answered
  • When working as external consultants use the right voice (you do not work there)
  • Maintain the right altitude if you are presenting to a board; they do not care about micro details

The last point had the biggest effect on my overall attention.  If you recommend development of a new product that bypasses retail distribution and the strategic reasons why, the next slide cannot be about 15 product names and the analysis of a pricing matrix.  I just went from 45,000 feet to 1,000 feet.

It was a great pleasure to sit through presentations and evaluate for content, delivery and synergy.  I know that for many presenting this process was the means to the end objective; gaining the privilege to place CMA after their name.  However, learning is a continuous process.  I may have learned and gained more over the past week than the groups presenting.

Tyson McMurren, CMA