Today I experienced exceptional customer service.  My home builder sent Stucco Man Mike Desrosiers to perform some touch ups on my house.

He took the time to:

• Introduce himself
• Walk around my house with me to see areas requiring repair
• Perform the work properly
• Clean up after done
• Knock on my door and walk around with me to show the work performed

I thanked him for ensuring I was happy before leaving and for cleaning up.  He then returned with a CD that he recorded with his daughter and handed it to me and said you might like this and walked away.

Customer service is that simple.  Communicate, confirm scope of work, perform the work and verify the work is complete.  Mike did not have to leave me a CD but he chose to.  I am not sure if he liked my approach to interacting with him and thanking him or if this is his calling card.

If you need stucco repairs call Mike “Stucco Man” Desrosiers 204-233-7930

Tyson McMurren, CMA